VULTe 3.0
Building Nigeria's Foremost Lifestyle and Transaction Banking App
Head, Digital Product | Polaris Bank
Vision
Led the creation of VULTe 3.0, driven by the emerging trend of social commerce to transform customer engagement.
Goals
My Role
Collaborated with 5 UX designers, 25 software engineers, 7 QA engineers, and 4 scrum masters, while managing 7 product managers. Led daily stand-ups, sprints, and reviews.
Conducted surveys, receiving 5,000+ responses in 3 days, and tested prototypes that users praised as "Simple" and "Easy to use."
Key Products I Implemented
Savings Products
Developed savings features to enhance deposit rates.
Features under this product:
VULTe AI
Implemented an AI-driven feature that simplifies customer interactions through conversational banking. Users can perform tasks like transferring funds with a single message.
"For example, a customer can type, 'I want to send 5,000 Naira to my beneficiary,' and the AI pre-fills the transfer details, streamlining the process."
This enhancement significantly improved user experience by reducing the number of steps needed to complete transactions.
VULTe Recommendation Engine
Implemented an AI-powered recommendation system, similar to Amazon's "Customers like you purchased this" or "We noticed you bought airtime you also need data - make a purchase now" providing personalized suggestions to enhance the customer experience on VULTe.
Lifestyle Suite
Led the development of a comprehensive lifestyle suite on the VULTe app, offering customers seamless access to hotel bookings, flight reservations, event tickets, and movie bookings.
Hotel Bookings
Enabled customers to book hotels directly through the VULTe platform.
Flight Bookings
Simplified flight reservations for customers using the VULTe app.
Event Booking
Book tickets for concerts, shows, and events.
Movie Booking
Customers can book their cinema's movie show comfortably from their home.
Marketplace Feature
Developed a marketplace on VULTe 3.0 that allows Polaris Bank customers to browse and purchase products with options to either pay immediately or via the Buy Now, Pay Later (BNPL) feature.
Led the onboarding of merchants who could sell products and offer deals directly to the bank's customer base, streamlining the shopping and payment experience.
Product Screenshots
VULTe Dashboard
VULTe AI Interface
Target Savings
SafeLock Feature
Spend and Save
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